Chief of Pharmacy Services 45th Medical Group, Patrick AFB, USAF
Long wait times can be a source of complaints and frustration from patients that negatively impact the working environment and overall pharmacy operations. Front line technicians deal with the majority of these upset patients. Creating a friendly waiting environment along with proper education over processes and procedures can reduce the amount of complaints received and help the technicians get through the day.
Discuss methods that can be used to improve the pharmacy waiting experience.
Describe how to approach problems from a different perspective.
Explain how proper processes and procedures can reduce the number of patient complaints.