Long wait times can be a source of complaints and frustration from patients that negatively impact the working environment and overall pharmacy operations. Front line technicians deal with the majority of these upset patients. Creating a friendly waiting environment along with proper education over processes and procedures can reduce the amount of complaints received and help the technicians get through the day.
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Discuss methods that can be used to improve the pharmacy waiting experience.
Describe how to approach problems from a different perspective.
Explain how proper processes and procedures can reduce the number of patient complaints.